Frequently Asked Questions

Here’s some common questions our clients ask:

  • When a third-party provider performs servicing functions, supporting all aspects of residential mortgage servicing including day-to-day administrative duties associated with a loan

  • Selene Subservicing is rated by S&P Global and Fitch for Prime, Subprime and Special Servicer for Wall Street, Private Equity, REITs and GSEs.

  • Yes, Selene Diligence is affirmed as a third-party review due diligence firm by all major NRSROs (S&P Global, Kroll, Fitch, Moody’s and DBRS)

  • Selene Diligence offers a full range of review services for all loan types including QM, non-QM, reverse, NPL/RPL, business purpose loans, fix-n-flip, prime jumbo and GSE

  • Selene Diligence utilizes the LauraMac due diligence technology platform, which is integrated with ComplianceEase and enables us to quickly customize our service solutions to incorporate the specific review requirements of each client. Selene Diligence also provides an interactive Client Portal that enables clients to have real-time transparency of progress and the ability to upload loans, download reporting, and manage the condition clearing process.

  • Please visit our borrower website for answers to specific questions pertaining to the status of your loan.