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news & articles

From our Blog

Blog

The Importance of Customer Service in Mortgage Servicing

Increasingly, excellent customer service is the most important criteria in preserving satisfaction amongst servicing customers. According to a J.D. Power study, nearly two-thirds (63% ) of customers would switch mortgage servicers in order to find better/improved customer service if they could. Conversely, when overall satisfaction is…

Blog

Status of Foreclosures and 2024 Expectations

Even though mortgage interest rates are falling, completed foreclosures remain relatively steady, according to a DS News report. The average rate for a 30-year mortgage fell 3 basis points from the previous week and were down more than 50 basis points from mid-October, according to a Bank Rate report.

Blog

Growth Expected for 2024 Mortgage Market Despite Little Rate Relief

The Mortgage Bankers Association is forecasting mortgage origination volume to increase to $1.95 trillion in 2024 from the $1.64 trillion expected by the end of this year. Total loans are expected to grow 19%, to 5.2 million loans in 2024 from 4.4 million loans expected by the end of this year.