Increasingly, excellent customer service is the most important criteria in preserving satisfaction amongst servicing customers. According to a J.D. Power study, nearly two-thirds (63% ) of customers would switch mortgage servicers in order to find better/improved customer service if they could. Conversely, when overall satisfaction is…

Even though mortgage interest rates are falling, completed foreclosures remain relatively steady, according to a DS News report. The average rate for a 30-year mortgage fell 3 basis points from the previous week and were down more than 50 basis points from mid-October, according to a Bank Rate report.

The Mortgage Bankers Association is forecasting mortgage origination volume to increase to $1.95 trillion in 2024 from the $1.64 trillion expected by the end of this year. Total loans are expected to grow 19%, to 5.2 million loans in 2024 from 4.4 million loans expected by the end of this year.