Services – Selene Finance

SPECIALTY SERVICING AND MORE

We’re experts at managing non-performing and re-performing loans. But Selene also supports your entire mortgage servicing business — all product types and a variety of services throughout the life of the loan.

Approved GNMA issuer and sub servicer
Selected as a GNMA primary default servicer
Approved Fannie Mae servicer
Approved Freddie Mac special servicer
Approved USDA and VA servicer
HUD Non-Supervised Mortgage

NON-PERFORMING LOANS AND RE-PERFORMING LOANS

Selene improves the scale, quality and economics of your servicing operations through our expertise in servicing NPL and RPL portfolios, utilizing our proprietary technology system, SARA, which interfaces with industry standard platforms. SARA tracks and manages such actions as customer interaction and financials; loan resolution; underwriting; and client waterfalls, just to name a few.

Selene’s portfolio primarily consists of RPL and NPLs, including foreclosures, bankruptcies and REO’s. Jointly developing strategic campaigns with our clients drives borrower contact and workout volumes, to ensure each loan achieves the desired resolution.

LOAN BOARDING

Extensive data mapping and QC pre- and post-transfer, ensures loans board accurately for immediate servicing
Apply unique tools to help validate critical data
Focus on in-flight loan resolution ensures delays and errors are eliminated or minimized

COLLECTIONS

Develop customized and strategic calling campaigns to achieve the highest right party contact rate, such as “best time to call” models
Employ various skip tracing tools to obtain quality contact information
Provide a variety of ways for a customer to make a payment, such as Web or IVR

LOAN RESOLUTION

Client dedicated loan resolution teams to ensure proper execution at highest level
Access to our Loan Resolution systems and dashboards
Joint planning of key campaigns to drive borrower contact and workout volumes
Strict management of critical milestones to ensure compliance and strong performance

FORECLOSURE
AND BANKRUPTCY

Stringent attorney oversight assures compliance and close timeline control
Scorecards used to audit attorney performance to select the best law firms
Prompt management of exceptions to minimize the volume of aged assets
Cooperation with Loan Resolution team to apply holds to allow for workout activity

REAL ESTATE MANAGEMENT SERVICES

We understand that your needs are focused on the best financial execution, not just loan resolution. Selene manages the all-inclusive REO process to meet your needs — from referral to closing.

Our focus:

Market assets through an approved broker network
Ongoing property preservation and repair
Order, review and reconciliation of all appraisals and BPOs
Valuation reviews to meet client requirements
Insurance claim submission
Management of HOA fees, including taxes and dues
Detailed repair cost evaluations and management
Title evaluation
Coordination of the title and closing process
Eviction management
Rental management

COMPONENT SERVICING

When your needs are more targeted, we have a broad range of servicing solutions to support your entire operations. Selene can provide custom services that address your needs, including borrower contact campaigns, modification pre-qualification and solicitation, underwriting and modification processing, decisioning and fulfillment strategies.

You can tap into our default management expertise without a servicing transfer and enjoy access to our proprietary loan monitoring system and reporting capabilities.

GINNIE MAE SERVICING

Selene maintains a close working relationship with Ginnie Mae as an approved issuer and is one of the only two approved subservicers.

Additionally, Ginnie Mae has selected Selene as one of only two default servicers.

PERFORMING LOANS

Selene’s capabilities go beyond special servicing. We can handle everything from loan administration to early stage collections. We’re ready to help you manage your entire portfolio.

SELECTIVE ACQUISITION OF MSRs

We all know the challenges of managing Mortgage Servicing Rights. If you are looking to mitigate your risk in this area, Selene’s servicing expertise and understanding of these risks can be a valuable resource for your team.

RISK MANAGEMENT AND COMPLIANCE

Selene’s comprehensive and proactive risk management program provides full oversight of all regulatory activities, including CFPB audits and state examinations. We ensure that you are aware of changing laws and regulations, including compliance with all policies, procedures, and technology requirements.

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